Returns Policy

RETURNS

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There are no returns / refunds on change of mind. Please read all item descriptions carefully before ordering.

If your item is faulty, or you received an incorrect item please contact me to discuss.

Items may be returned within 14 days of purchase, accompanied with its receipt AFTER obtaining an Authorisation Number, for the original purchase price, less postage costs.

Please email returns@eponacreations.com to obtain a Return Authorization Number and return postage instructions. Items returned without a return authorization number will not be processed.

Additional non-returnable items:

* Gift cards

* Downloadable software products

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within a certain amount of days, or a replacement posted out to you

Postage

To return your product, you should mail your product to: PO Box 1341, Goulburn, NSW, 2580, Australia.

Please use a trackable postage method to return your product/s and purchase postage Insurance for loss or damage. 

Living Horse Tails will not be responsible for lost or damaged goods during return postage, so make sure to post your item/s in a box, or extremely well padded envelope.